Introduction

Welcome to Louise Exeter Books (“we”, “us”, “our”). We are committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase products, subscribe to our newsletter, contact us, or otherwise interact with us.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

Data Controller

The data controller responsible for your personal information is:

Louise Exeter Books
Email: [INSERT EMAIL ADDRESS]
Website: https://louiseexeterbooks.co.uk/

Information We Collect

We may collect and process the following information:

Information You Provide

• Name
• Email address
• Postal address
• Billing and delivery information
• Information submitted through contact forms
• Newsletter subscription preferences
• Any other information you voluntarily provide

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited
• Date and time of visits
• Referring website information
• Website usage statistics

This information may be collected through cookies and analytics technologies.

How We Use Your Information

We use your information to:

• Process and fulfil orders
• Respond to enquiries and customer service requests
• Send newsletters and marketing communications where you have consented
• Improve our website and services
• Monitor website performance and usage
• Maintain website security
• Comply with legal obligations
• Protect our legal rights

Legal Bases for Processing

Under UK GDPR, we rely on one or more of the following legal bases:

Contract

Where processing is necessary to fulfil an order, provide products or services, or respond to your requests.

Consent

Where you subscribe to our newsletter or consent to certain cookies and marketing activities.

Legitimate Interests

Where processing is necessary for website administration, security, analytics, and improving our services, provided your rights do not override these interests.

Legal Obligation

Where we must process data to comply with applicable laws and regulations.

Newsletter and Marketing

If you subscribe to our newsletter, we will use your email address to send updates, news, promotions, book releases, and related content.

You can unsubscribe at any time by:

• Clicking the unsubscribe link in any email; or
• Contacting us directly.

We will not send marketing emails without an appropriate legal basis.

Cookies

Our website uses cookies and similar technologies to improve user experience and analyse website performance.

Cookies may be used to:

• Remember preferences
• Enable website functionality
• Measure website traffic
• Analyse visitor behaviour
• Improve website performance

Where required by law, we will obtain your consent before placing non-essential cookies on your device.

You can manage cookie preferences through your browser settings and any cookie consent tool available on our website.

Analytics

We may use analytics services such as Google Analytics or similar tools to understand how visitors use our website.

Analytics providers may collect information including:

• IP address (which may be anonymised where applicable)
• Device information
• Usage data
• Browsing behaviour

This information helps us improve the website and user experience.

Online Store and Payments

If you purchase products through our website, we may collect information necessary to process your order.

Payment transactions are processed by third-party payment providers. We do not store full payment card details on our servers.

Please review the privacy policies of any payment providers used by the website for information about how they process your data.

Third-Party Retailers and Links

Our website may contain links to third-party websites, including book retailers, social media platforms, publishers, and other external services.

We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing personal information.

Sharing Your Information

We may share personal information with trusted third parties where necessary, including:

• Website hosting providers
• Email marketing providers
• Analytics providers
• Payment processors
• Delivery and fulfilment partners
• Professional advisers
• Regulatory or legal authorities where required

We do not sell your personal information.

International Transfers

Some service providers may process information outside the United Kingdom.

Where international transfers occur, we will take appropriate safeguards to ensure your personal data receives an adequate level of protection in accordance with applicable law.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including:

• Maintaining customer records
• Meeting legal and tax obligations
• Resolving disputes
• Enforcing agreements

When information is no longer required, it will be securely deleted or anonymised.

Data Security

We implement appropriate technical and organisational measures to protect personal information against:

• Unauthorised access
• Loss
• Misuse
• Disclosure
• Alteration
• Destruction

While we strive to protect your information, no method of transmission over the internet can be guaranteed to be completely secure.

Your Rights

Under UK data protection law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to processing
• Withdraw consent
• Request data portability
• Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us using the details provided above.

Complaints

If you have concerns about how we handle your personal information, please contact us first.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):

Information Commissioner’s Office
https://ico.org.uk/

Children’s Privacy

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children.

If you believe a child has provided personal information, please contact us so we can remove it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how we process personal information, please contact:

Louise Exeter Books
Email: louise@louiseexeterbooks.co.uk
Website: https://louiseexeterbooks.co.uk/

Cookie Policy

Last updated: 8th June 2026

Introduction

This Cookie Policy explains how Louise Exeter Books (“we”, “us”, “our”) uses cookies and similar technologies when you visit https://louiseexeterbooks.co.uk/ (“the Website”).

This policy should be read alongside our Privacy Policy, which explains how we collect, use, and protect your personal information.

By continuing to use our Website, you agree to the use of cookies as described in this policy, subject to any preferences you set through our cookie consent tool.

What Are Cookies?

Cookies are small text files that are placed on your computer, tablet, or mobile device when you visit a website.

Cookies help websites function properly, improve user experience, remember preferences, and provide information about how visitors use a website.

Cookies may be temporary (session cookies) or remain on your device for a set period (persistent cookies).

How We Use Cookies

We use cookies to:

• Ensure the Website functions correctly
• Improve website performance and user experience
• Remember your preferences and settings
• Understand how visitors use the Website
• Measure the effectiveness of content and marketing activities
• Maintain website security

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the operation of the Website and cannot be switched off in our systems.

They may be used to:

• Enable website functionality
• Maintain security
• Manage cookie preferences
• Support shopping basket and checkout functions
• Prevent fraudulent activity

Because these cookies are necessary, they do not require your consent.

Analytics Cookies

These cookies help us understand how visitors interact with the Website by collecting information anonymously.

For example, analytics cookies may tell us:

• Which pages are visited most often
• How visitors navigate the Website
• How long visitors stay on pages
• Whether any errors occur

We may use services such as Google Analytics or similar analytics platforms.

Analytics cookies are only used with your consent where required by law.

Functionality Cookies

These cookies allow the Website to remember choices you make and provide enhanced features.

Examples include:

• Remembering preferences
• Saving language or display settings
• Remembering previously entered information

Marketing and Third-Party Cookies

We may use third-party services that place cookies on your device.

Examples may include:

• Email newsletter services
• Social media integrations
• Embedded content
• Advertising and promotional services

These providers may collect information about your interactions with the Website and other websites.

Marketing cookies will only be used where you have provided consent.

Third-Party Cookies

Some cookies may be set by third-party services that appear on our Website.

Examples may include:

• Google Analytics
• Google Fonts
• Mailchimp
• Social media platforms
• Embedded video services such as YouTube or Vimeo
• Payment providers such as Stripe or PayPal

These third parties are responsible for their own privacy and cookie practices. We recommend reviewing their privacy policies for more information.

Managing Your Cookie Preferences

When you first visit our Website, you may be presented with a cookie consent banner that allows you to:

• Accept all cookies
• Reject non-essential cookies
• Customise your cookie preferences

You can change your preferences at any time through the cookie settings available on the Website, where applicable.

Browser Controls

Most web browsers allow you to control cookies through browser settings.

You can usually:

• View stored cookies
• Delete cookies
• Block some or all cookies
• Receive notifications when cookies are set

Please note that disabling certain cookies may affect the functionality of the Website.

Information on managing cookies can usually be found in your browser’s help section.

Cookie Retention

The length of time a cookie remains on your device depends on whether it is a session cookie or a persistent cookie.

Session cookies expire when you close your browser.

Persistent cookies remain until they expire or are deleted from your device.